Free shipping over $90
1M+ parents
30-day returns
30-day returns
1-year warranty
1-year warranty
Shipping
We ship within the United States including Alaska and Hawaii using FedEx, USPS, or UPS. We do not ship outside the United States.
Processing time: We ship 5 days a week (Monday through Friday). Orders placed on Fridays or over the weekend ship the following Monday. All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you by email if there is a significant delay.
Rates: Free expedited shipping (1–3 business days) on orders over $90. Standard shipping rates apply to orders under $90 and are calculated at checkout based on your shipping address.
PO boxes and APO/FPO: We do not ship to PO boxes or APO/FPO addresses. Please provide a valid street address.
Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Sales tax: Your purchase includes sales tax as required by law. The amount depends on the destination of the shipment.
Damages during shipping: We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing.
We ship within the United States including Alaska and Hawaii using FedEx, USPS, or UPS. We do not ship outside the United States.
Processing time: We ship 5 days a week (Monday through Friday). Orders placed on Fridays or over the weekend ship the following Monday. All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you by email if there is a significant delay.
Rates: Free expedited shipping (1–3 business days) on orders over $90. Standard shipping rates apply to orders under $90 and are calculated at checkout based on your shipping address.
PO boxes and APO/FPO: We do not ship to PO boxes or APO/FPO addresses. Please provide a valid street address.
Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Sales tax: Your purchase includes sales tax as required by law. The amount depends on the destination of the shipment.
Damages during shipping: We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing.
Returns
This return policy applies exclusively to purchases made directly through our official webstore at infantoptics.com. If you purchased your product from another retailer or marketplace seller, please see "Purchases from Other Sellers" below.
We hope you are happy with your purchase. If you are unsatisfied with a product purchased from our official webstore at infantoptics.com, you may return it for a refund or replacement.
Eligibility: Our policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund. Items must be in original condition with all included accessories. Sale items cannot be refunded.
Process: Email us at info@infantoptics.com to obtain a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number cannot be processed.
Refunds: Once your return is received and inspected, we will email you with the approval or rejection. If approved, your refund will be processed and a credit will automatically be applied to your credit card within 5 business days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at info@infantoptics.com for instructions.
Shipping: You are responsible for paying return shipping costs. Shipping costs are non-refundable. If you are returning an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Purchases from other sellers: If you purchased your product from a retailer, marketplace, or reseller other than infantoptics.com (including Amazon, other online marketplaces, or physical stores), this policy does not apply to your purchase. Please contact that seller directly and follow their return and refund policy, as we are unable to process returns, refunds, or exchanges for items not purchased through our official webstore.
This return policy applies exclusively to purchases made directly through our official webstore at infantoptics.com. If you purchased your product from another retailer or marketplace seller, please see "Purchases from Other Sellers" below.
We hope you are happy with your purchase. If you are unsatisfied with a product purchased from our official webstore at infantoptics.com, you may return it for a refund or replacement.
Eligibility: Our policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund. Items must be in original condition with all included accessories. Sale items cannot be refunded.
Process: Email us at info@infantoptics.com to obtain a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number cannot be processed.
Refunds: Once your return is received and inspected, we will email you with the approval or rejection. If approved, your refund will be processed and a credit will automatically be applied to your credit card within 5 business days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange for the same item, email us at info@infantoptics.com for instructions.
Shipping: You are responsible for paying return shipping costs. Shipping costs are non-refundable. If you are returning an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Purchases from other sellers: If you purchased your product from a retailer, marketplace, or reseller other than infantoptics.com (including Amazon, other online marketplaces, or physical stores), this policy does not apply to your purchase. Please contact that seller directly and follow their return and refund policy, as we are unable to process returns, refunds, or exchanges for items not purchased through our official webstore.
CONTACT US
CONTACT US