FAQ

FAQ

The questions parents ask most

The real questions parents ask, answered directly. If you don't see yours here, ask us.

The real questions parents ask, answered directly. If you don't see yours here, ask us.

Phone support Mon–Sun 9AM–5PM PST

1M+ parents

Email response within 24 hours

Email response within 24 hours

CALL: 1-800-291-0195

CALL: 1-800-291-0195

TRADE-OFFS NAMED HONESTLY

TRADE-OFFS NAMED HONESTLY

What this monitor does, and what it does not do

Can I view the feed from my phone?

Can I view the feed from my phone?

Is there an app?

Is there an app?

Can my partner check in remotely?

Can my partner check in remotely?

TECHNICAL QUESTIONS

TECHNICAL QUESTIONS

How the technology works

Why no WiFi?

Why no WiFi?

Can it be hacked? Is my baby's video feed private?

Can it be hacked? Is my baby's video feed private?

What's the signal range?

What's the signal range?

Does it work without internet?

Does it work without internet?

DUAL AUDIO & SPLIT SCREEN

DUAL AUDIO & SPLIT SCREEN

How simultaneous dual audio works

How does simultaneous dual audio work?

How does simultaneous dual audio work?

How do I set up split screen?

How do I set up split screen?

PURCHASE & COMPATIBILITY

PURCHASE & COMPATIBILITY

Which model is right for you?

  • DXR-8

    Display

    Split-screen

    Simultaneous dual audio

    Max cameras

    Active Noise Reduction

    Replaceable battery

    Interchangeable lens

    Connectivity

    Range

    Two-way Talk

    Room Temperature Sensor

    Infrared Night Vision

    Replaceable Battery

    3.5-inch QVGA

    —

    —

    4

    —

    ✓

    ✓

    FHSS

    700 ft

    ✓

    ✓

    ✓

    ✓

  • DXR-8 PRO

    Display

    Split-screen

    Simultaneous dual audio

    Max cameras

    Active Noise Reduction

    Replaceable battery

    Interchangeable lens

    Connectivity

    Range

    Two-way Talk

    Room Temperature Sensor

    Infrared Night Vision

    Replaceable Battery

    5-inch HD

    —

    —

    4

    ✓

    ✓

    ✓

    2nd Gen FHSS

    1,000 ft

    ✓

    ✓

    ✓

    ✓

  • DXR-8 PRO SS

    Display

    Split-screen

    Simultaneous dual audio

    Max cameras

    Active Noise Reduction

    Replaceable battery

    Interchangeable lens

    Connectivity

    Range

    Two-way Talk

    Room Temperature Sensor

    Infrared Night Vision

    Replaceable Battery

    5-inch HD

    ✓

    ✓

    4

    ✓

    ✓

    ✓

    2nd Gen FHSS

    1,000 ft

    ✓

    ✓

    ✓

    ✓

Feature
Feature

Display

Split-screen

Simultaneous dual audio

Max cameras

Active Noise Reduction

Replaceable battery

Interchangeable lens

Connectivity

Range

Two-way Talk

Room Temperature Sensor

Infrared Night Vision

Replaceable Battery

Display

Split-screen

Simultaneous dual audio

Max cameras

Active Noise Reduction

Replaceable battery

Interchangeable lens

Connectivity

Range

Two-way Talk

Room Temperature Sensor

Infrared Night Vision

Replaceable Battery

DXR-8 PRO SS

5-inch HD

✓

✓

4

✓

✓

✓

2nd Gen FHSS

1,000 ft

✓

✓

✓

✓

5-inch HD

✓

✓

4

✓

✓

✓

2nd Gen FHSS

1,000 ft

✓

✓

✓

✓

DXR-8 PRO

5-inch HD

—

—

4

✓

✓

✓

2nd Gen FHSS

1,000 ft

✓

✓

✓

✓

5-inch HD

—

—

4

✓

✓

✓

2nd Gen FHSS

1,000 ft

✓

✓

✓

✓

DXR-8

3.5-inch QVGA

—

—

4

—

✓

✓

FHSS

700 ft

✓

✓

✓

✓

3.5-inch QVGA

—

—

4

—

✓

✓

FHSS

700 ft

✓

✓

✓

✓

Which monitor is right for me?

Which monitor is right for me?

Are the DXR-8, DXR-8 PRO, and DXR-8 PRO SS systems compatible with each other?

Are the DXR-8, DXR-8 PRO, and DXR-8 PRO SS systems compatible with each other?

What's in the box?

What's in the box?

WARRANTY & RETURNS

WARRANTY & RETURNS

Coverage and process

What's covered under warranty?

What's covered under warranty?

How do I return or exchange?

How do I return or exchange?

CONTACT US

CONTACT US

Still have questions?

1-800-291-0195

1-800-291-0195

Mon–Sun: 9AM–5PM PST

Mon–Sun: 9AM–5PM PST