Don’t see what you’re looking for? Call or email us and we’ll get back to you within 24 hours.
• Try the included spare charging cable.
• The battery may not be securely connected inside the battery compartment. Reconnect the battery and ensure the tab is firmly plugged into the slot.
• The battery may be depleted. Recharge or replace the battery.
• The Camera and Monitor Unit may be too far apart.
• Ensure that both the Monitor Unit and the Camera Unit remain at least three feet away from any routers or 2.4ghz Wi-Fi devices such as smartphones and tablets. Users may forget that they have a smartphone in their pocket when using the Monitor Unit, or may place the Monitor Unit close to their smartphone on a bedside table at night. Maintaining distance between the Monitor Unit and Wi-Fi devices minimizes interference.
• Ensure that no 2.4ghz devices are located between the direct line of communication of the Monitor and Camera Unit. For example, ensure that there is no smartphone between the Monitor Unit and the Camera Unit (regardless of the room in which the devices are placed).
• If the Monitor and Camera Unit are located on the same floor, position the antenna in the upright position. If the Monitor and Camera Unit are on different floors (e.g. in a two-story house), position the antenna in the horizontal position.
• Change the Wi-Fi channel setting on your router. As per the instruction manual of your router, change the “Channel” from “Automatic” to “Channel 1” in “Settings”. If “Channel 1” does not work, try other channels.
• There may be interference with your Wi-Fi network, such as slow download speeds. Try positioning the Monitor and Camera Unit as far away from your router as possible. Avoid placing your router between the Camera and the Monitor Unit.
• Ensure that nearby Wi-Fi devices are in the 5ghz band, if possible.
• The battery may not be securely connected inside the battery compartment. Reconnect the battery and ensure that the tab is firmly plugged into the slot.
• The battery may be depleted; recharge or replace battery.
• Confirm that all cameras and monitors are both ON.
• Make sure that the Camera Unit is within range of the monitor.
• Confirm that the Camera and Monitor Unit are paired.
• Volume setting may be too high. Adjust to a lower setting.
• The Camera and Monitor Units may be too close. Move them further apart.
• The Camera Unit may be too far away and out of range. Move the Camera Unit closer to the Monitor Unit.
• Ensure the Camera and Monitor Units are placed away from other electrical equipment, such as a television, computer or cordless/mobile telephone.
• lf the Camera Unit is too far away with low reception, move the Camera Unit closer to the Monitor Unit.
• Reset both units by disconnecting them from battery and electrical power. Wait about 15 seconds, then reconnect.
• Large metallic objects, including doors, refrigerators, mirrors, filing cabinets, and also reinforced concrete, may block the radio signal if between the Camera and Monitor Unit.
• Use of other 2.4GHz products, such as wireless networks (WiFi routers), Bluetooth systems, or microwave ovens, may cause interference with this product. Keep Camera and Monitor Unit at least 5ft (1 .5m) away from these items, or turn them off if they appear to cause interference.
• Pair the Camera Unit under a different channel.
• Night vision LED may be ON. Night vision mode operates in black and white.
• Turn on room lights to force monitor out of night vision mode.
Activate your warranty now to take advantage of the special support services only available to our warranty members. The registration process will only take a few minutes to unlock your exclusive benefits!
Fill out the form below with your support question and a member of our team will get back to you within 24 hours.